Hydrologics FAQ

 

Hydrologics

Frequently Asked Questions

No

 About Hydrologics / Bright Star Water Sdn Bhd

 

1

 

I haven’t heard/see your brand before. Can you tell me more?

 

We are a water filtration company based in Singapore. Our filter membrane manufacturing line is in China. Combined manufacturing and water filtration experience of over 30 years

 

 

2

 

Where are you located?

 

We are located at Bandar Rimbayu Township near Kota Kemuning. Our Address : 15, Jln Flora 2/1, Bandar Rimbayu, 42500 Telok Panglima Garang, Selangor.

 

 

3

 

Where is your product from?

 

All Hydrologics’s product sold in Malaysia and Singapore are fully manufactured and imported from CHINA.

 

 

4

 

Who is Hydrologics’s Partner?

 

Here are the list of our official Hydrologics partners.

  • Pharmart 

  • Live It Up (One Utama)

  • Topware Solutions (Klang

  • Billion Supply & Engineering Works (Klang)

 

 

5

 

What is special about Hydrologics Water Station?

 

Hydrologics water stations provides clean drinking water with all beneficial minerals. Our filtration system is able to eliminate 99.9% of heavy metal and bacteria from the original water source.

 

 

6

 

What are the differences between Hydrologics Clean water and RO water?

 

Hydrologics Clean water 

  1. 3 Stage Nanofiltration Filter

  2. Eliminate 99.9% of heavy metals , harmful bacteria and odours.

  3. Remain all beneficial minerals

  4. No wastage of water

RO water

  1. Wastage of discharge water

  2. No minerals

 

No

Returns

 

1

 

I received damaged/ defective item, what should I do?

 

To ensure immediate return, please wrap the product in the original packaging, complete with all the accessories and purchase invoices and call +603-5525-1588 to arrange a return. Click here to understand more about our return policy.

 

 

2

 

How long is the quality evaluation process & return process?

 

Quality evaluation process may take up to 2 – 3 business days.

Return process may take up to 2 – 3 days.

 

 

3

 

What is Hydrologics Return Policy?

 

All Hydrologics product sold by Hydrologics & Hydrologics Partners are  covered under Hydrologics 10 days Exhange and Return Policy. Read more on our Exhange and Return Policy here.

 

No

General

 

1

 

Where can I find / buy Hydrologics Products?

 

You can find and purchase our product at our e-store or visit our showrooms. 

E- store : www.hydrologics.my

Facebook : @hydrologics.my

Instagram : @hydrologics.my

Lazada : https://www.lazada.com.my/shop/hydrologics/

Shopee: https://shopee.com.my/hydrologicsmy

 

 

 

2

 

How do I install my filter?

 

Click here to go to our youtube video support page, for video instructions and installation guide for all of our product series. 

 

 

3

 

Does Hydrologics provide on-site installation/ support?

 

 

Yes, we do. You can reach our customer service representative at +603 5525 1588 to enquire more about our on-site support.

 

 

4

 

What happens if there is a problem with my water filter?

 

You can reach us at +603 5525 1588 to talk to our customer service representative. Should the problem persist after the consultation, we will arrange for a technician visit.

 

 

5

 

Does Hydrologics supply water filtration for both homes and offices?

 

 

Yes, Hydrologics supplies water filtration system for both home use, office use, industrial use and commercial use.

 

 

6

 

Can I place an order by phone?

 

You may place a order through phone by calling +603 5525 1588

 

 

7

 

How safe is it to order online?

 

Our E-STORE is SSL ( secure sockets layer ) encrypted and payment is done through Lazada & Shopee e-payment gateway is also encrypted for your peace of mind.

 

 

8

 

Can I amend my orders?

 

Unfortunately, our system doesn’t allow you to amend your orders after checking out. However you can reach us at our social media or reach us at +603 5525 1588 to make amendments with us manually.

 

 

9

 

Can I cancel my orders?

 

Unfortunately, our system doesn’t allow you to cancel your orders after checking out. However, you may contact our customer service representative to arrange for a refund and exchange within 10 working days. Terms and condition apply.